Feeling overwhelmed? Tell me where you need backup. Project-Based Administrative Support for Calm, Organized Operations.
If your inbox, files, or systems feel overwhelming, you don’t need to hire ongoing staff — you need a short-term reset.
I provide project-based administrative cleanups and system resets for small businesses, property owners, and rental operators who want things organized, streamlined, and manageable again. My work is designed to bring clarity to inboxes, documents, workflows, and back-office systems through clearly scoped, one-time projects.
With a background in hospitality management and over a decade of hands-on experience in short-term and long-term rentals, I understand how quickly administrative tasks can pile up and distract from day-to-day operations. I focus on practical organization, clear documentation, and systems you can maintain after the project is complete.
All services are fixed-scope, fixed-price, and completed independently — no retainers, no long-term contracts, and no ongoing commitments.
If you need things cleaned up, organized, and back on track, you’re in the right place.
Let’s set up a free consultation meeting and see how I can be of help to you and your business.
What services can I help you with?
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STR Guest Message Templates & SOP Creation
Price: $350 | Timeline: 3–5 days
Need professional guest message templates but don’t want ongoing support? I create clear, reusable messaging and SOPs tailored to your short-term rental.
Includes:
Guest communication templates
Check-in / checkout SOP
Issue-resolution messaging
Light customization for your property
Ideal For:
New or growing STRs
Project-based only. Clear scope and end date.
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Short-Term Rental Inbox & Messaging Cleanup
Price: $600 | Timeline: 5–7 days
Is your Airbnb or short-term rental inbox overwhelming? I help STR hosts and small property managers clean up guest messages, templates, and communication systems so everything feels manageable again.
Includes:
Inbox/message cleanup (Airbnb, Vrbo, email, or PMS)
Guest message templates (check-in, checkout, issues)
Organization of saved replies
Simple communication workflow outline
Ideal for:
Hosts feeling behind or overwhelmed
New or growing STRs
Hosts preparing for peak season
Project-based only. Clear scope and end date.
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Short-Term Rental Admin Reset (Files, Vendors & SOPs)
Price: $1,200 | Timeline: 1–2 weeks
If your short-term rental admin systems are scattered, I provide a full back-office reset so you can operate smoothly without adding long-term staff.
Includes:
File and document organization
Vendor contact list cleanup
Turnover / maintenance SOP documentation
Admin backlog catch-up
Final summary with recommendations
Ideal for:
Multi-property hosts
Hosts transitioning to a PMS
Owners who want systems, not ongoing help
Project-based only. Clear scope and end date.
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Long-Term Rental Admin Cleanup (One-Time Project)
Price: $600 | Timeline: 5–7 days
Description:
I help landlords and small property managers clean up long-term rental admin tasks that have fallen behind — without ongoing contracts.Includes:
Tenant file organization
Lease & document cleanup
Vendor and maintenance tracking setup
Admin backlog catch-up
Simple workflow documentation
Ideal for:
Small landlords
Accidental landlords
Property managers needing a reset
Project-based only. Clear scope and end date.
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Inbox Overwhelm Cleanup for Busy Professionals
Price: $600 | Timeline: 1 week
Description:
If your inbox feels unmanageable, I offer a calm, one-time inbox reset so you can breathe again.Includes:
Inbox organization & cleanup
Folder/label system
Saved responses setup
Simple daily workflow guidance
Ideal for:
Small business owners
Real Estate Agents
Busy Professionals needing a reset
Project-based only. Clear scope and end date.
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Business Admin Backlog Cleanup (One-Time Reset)
Price: $1,200 | Timeline: 1–2 weeks
(Limited availability)Description:
This project is for business owners who know their admin systems need help but don’t want to hire long-term support.Includes:
Inbox + file cleanup
CRM or spreadsheet organization
SOP creation
Admin backlog resolution
Final handoff summary
Ideal for:
Small business owners
Busy professionals needing a reset
Project-based only. Clear scope and end date.
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Short-Term Rental Operations Support (10 hrs/week)
Price: $1,200 | Timeline: 10 hours per week/month
OR
Price: $600 | Timeline: 5 hours per week/month
Up to 5 or 10 hours per week focused on:
Includes:
Guest & Inbox Management
Monitoring and organizing guest messages
Using and refining saved replies/templates
Flagging urgent issues for owner action
Operational Admin
Vendor coordination and scheduling
Tracking maintenance issues
Updating simple task lists or logs
Systems & Documentation
Creating or refining SOPs (check-in, checkout, turnovers)
Organizing property-related documents
Light PMS/CRM cleanup (no automation builds)Ideal for:
Airbnb / VRBO hosts
Small STR portfolios
Owners who want smoother operations, not daily hand-holding
Not Included:
24/7 availability
On-call emergency response
Revenue management or pricing strategy
Deep tech integrations
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Long-Term Rental Administrative Support (10 hrs/week)
Price: $1,000 | Timeline: 10 hours per week/month
Up to 10 hours per week focused on:
Includes:
Tenant & Admin Support
Organizing tenant files and records
Tracking maintenance requests
Drafting routine tenant communications (non-legal)
Vendor & Maintenance Coordination
Scheduling vendors
Maintaining vendor contact lists
Logging completed work
Systems & Documentation
Lease and document organization
Maintenance tracking spreadsheets
SOPs for recurring admin tasks
Ideal for:
Small landlords
Accidental landlords
Owners with 1–10 units
Property owners managing remotely
Not Included:
Legal advice or lease drafting
Rent collection enforcement
Evictions or disputes
24/7 availability
Meet your Virtual Assistant, Shannon
I am an experienced property management and small business professional with over a decade of expertise in both residential & short-term rental management and small business ownership. With a background in hospitality management, I understand how quickly administrative tasks can pile up and distract from day-to-day operations. I focus on practical organization, clear documentation, and systems you can maintain after the project is complete. My work in short-term rental management includes hands-on involvement in construction, interior design, permitting, advertising, and guest relations—achieving a 97% five-star review rating. Drawing on years of experience as a project manager and general contractor, I bring exceptional organizational skills, attention to detail, and a proactive approach to every client’s business needs. My goal is to provide seamless, high-quality virtual assistant services that enhance efficiency and maximize the success of your rental investments.
Contact Shannon
